How do I download Lansdowne Club App+?

Visit your device’s app store, search for “Lansdowne Club App+”, and install it using the provided instructions.

How can I create an account?

Open the app, click on “Sign Up,” and follow the prompts to enter your details and create your account.

Can I use the same account on multiple devices?

Yes, you can log in to your account on multiple devices using the same credentials.

What do I do if I forget my password?

On the login page, click “Forgot Password” and follow the steps to reset your password.

How do I update my account information?

Access the “Profile” section in the app to make any necessary updates to your account details.

I haven’t received a verification code by email. What do I do?

First of all, check your SPAM folder. If you haven’t received an email, please contact our support team and they will verify your account manually.

Can I participate in the Lansdowne Club App+ if I’m already participating in the loyalty program of Lansdowne tenants?

Yes, you can be part of both.

What happens to my personal data after I unsubscribe from this loyalty program?

After unsubscribing from this loyalty program, your personal data will be deleted immediately along with your entire purchase history.

How can I unsubscribe from this loyalty program?

Please follow these steps when deleting your account:

1. Go to the MY PROFILE Section
2. Go to your PHOTO
3. Click on DELETE account

Can I use the app without registration?

Yes, you can use the app without registration to check news, events and offers. However, to collect points and redeem rewards, you need to register.

How long are loyalty points valid?

Your points will never expire if you make at least 1 purchase every 12 months.

Where can I check how many loyalty points I have?

You can check the number of points at the top of the homepage screen just under your profile name.

Can I transfer my points to another person?

Unfortunately, points cannot be transferred to others.

How do the rewards tiers in Lansdowne Club App+ work?

The app features a rewards tier system where your can unlocks varying rewards.

What rewards can I earn through the app?

Rewards include exclusive discounts, early access to events, and more, tailored to your tier.

Do the rewards expire?

Rewards may have expiration dates or specific redemption periods. Refer to each reward’s details for accurate information.

Can I share my rewards with others?

Rewards are usually non-transferable and intended for the account holder.

What happens if I miss an event for points?

Attending events usually earns you points. If you miss an event, you might miss out on earning those specific points.

Can I earn rewards for purchases?

Yes, making purchases within the Centre can earn you points, then you can redeem them for the available rewards.

Can I redeem rewards multiple times?

Some rewards might be redeemable multiple times, while others could have a one-time redemption limit. Refer to the reward details.

How can I keep track of my rewards?

The LOYALTY section provides a section where you can view your earned rewards, points, and their respective expiration dates.

If I don’t like the reward can I give it back?

Rewards are not refundable, and points are not credited back to your account after redemption. There is no exchange or cash value to your reward.

If the reward is a discount or voucher, can I combine it with other offers or discounts for Lansdowne tenants?

Yes, you can combine these discounts and offers.

How many rewards can I redeem?

It’s possible to redeem a maximum of 5 different rewards per month.

How can I redeem my points for a reward?

1. Select the reward you would like.
2. Visit a member from our Guest Services team at their desk within Lansdowne Centre (near Kiosk Court). 
3. Swipe the bottom REDEEM with one of our Guest Service members.
4. After you confirm the transaction within the app, points are deducted from your account and the staff will give you the reward.

How do I use receipts for purchases?

Receipts for your purchases are the way to earn points. You need to submit your receipts for the purchases at Lansdowne Centre and get points.

Can I request a copy of a past receipt?

If you need a copy of a past receipt, reach out to the store, providing relevant details like the date and total value of purchase

How can I start collecting points?

Just make a purchase at stores that are participating in our loyalty program (you can check them in the list of participating stores), scan and upload the receipt into the app. If the receipt is not older than 30 days and it comes from a store participating in our loyalty program you get points for dollars spent.

Will my receipt be eligible if it’s more than 30 days old?

You will only receive points for dollars spent within the last 30 days, and receipts scanned within that time.

I haven’t received points for my scanned receipt. What should I do?

Processing receipts can take up to 48 hours. After we process your receipt, you will see the accepted or declined status of your receipt.